[ISN] Offshore outsourcing cited in Florida data leak
isn at c4i.org
Tue Mar 28 01:18:49 EST 2006
By Robert McMillan
MARCH 26, 2006
IDG NEWS SERVICE
Florida state employees are being warned that their personal
information may have been compromised after work on the state's People
First payroll and human resources system was improperly subcontracted
to a company in India.
Employees who worked for the state during the 18-month period between
Jan. 1, 2003, and June 30, 2004, may be affected, according to an
e-mail message sent to all state employees on March 16. The state's
Department of Management Services (DMS), which oversees the People
First system, estimates that 108,000 current and former state
employees may be affected by the data breach, although that estimate
could change as the department's investigation into the matter
The e-mail was sent after a subcontractor of outsourcing service
provider Convergys Corp. improperly allowed subcontractors in India to
index state personnel files, said DMS spokeswoman Tiffany
Koenigkramer. The offshoring was done as part of Convergys's
nine-year, $350 million contract to manage the state's personnel work.
Convergys had subcontracted the indexing work to GDXdata Inc., in
Denver, which itself turned to a subcontractor in India, a violation
of the GDXdata contract with Convergys, the DMS said. Convergys has
since cancelled its contract with GDXdata, the agency said.
Convergys said the offshore work was done without its knowledge.
"Convergys was misled by GDX, one of several subcontractors hired to
perform work for the state of Florida," the company said in a
The offshore work was made public in late December, when documents
were unsealed in a "whistle-blower" lawsuit brought against GDXdata by
two former employees.
The DMS is investigating the matter, but it has so far detected "no
known cases of credit fraud or identity fraud that resulted from this
work," Koenigkramer said.
"It is common today for businesses and even government to use offshore
companies," the DMS March 16 e-mail states. "However, the use of
offshore services in this case was inappropriate and unacceptable."
Convergys and the DMS expect to provide affected employees with a
credit-protection plan this week, Koenigkramer said.
That is not enough for one of the state's public-employee unions,
which is calling for an end to the Convergys deal and saying that the
People First system has been mismanaged. "We want this thing killed,"
said Doug Martin, communications director at the American Federation
of State, County and Municipal Employees, Council 79. "This is a joke,
and the sad thing is, we're paying for it."
State Sen. Walter "Skip" Campbell, a Democrat who would also like to
see the contract pulled, called the outsourcing a "critical security
breach," in part because it inappropriately exposed sensitive
information about the state's law enforcement agents. "We don't know
how far the dissemination of this information has gone," he said.
Based in Cincinnati, Convergys is a provider of billing, customer
service and human resources outsourcing services. It reported $2.5
billion in revenue last year, according to the company's Web site.
A spokeswoman for GDXdata declined to comment for this story.
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