[ISN] PC World sells "new" hard drive with personal data on
isn at c4i.org
Thu Jul 1 07:33:30 EDT 2004
By Mike Magee
30 June 2004
A WESTERN DIGITAL hard drive sold as new in a major PC World outlet in
London on Monday contained a couple's personal data including
spreadsheets, VAT information and other sensitive information.
We bought the Western Digital 20GB Caviar drive along with a CD drive
from the Tottenham Court Road branch of PC World because we were
building a new PC.
But after the operating system software failed to install correctly,
we examined the hard drive and found that it contained a number of
Word documents and Excel wordsheets belonging to an individual and his
partner, based in West London.
The package was sold intact with a black and white security label
saying "do not open before purchase", and was for sale with other new
drives in the superstore.
A representative for PC World said she was puzzled at how the incident
could have occurred.
She thought there were a couple of possibilities. Those were - that
the drive was received in that condition from the manufacturer, or
that the disk was returned by a customer as new and unused.
She said that if the disk had been returned as defective it would have
been returned to the warehouse. The Dixons Group has a returns policy
where defective products go back to the manufacturer for replacement.
The odds against an itinerant IT hack coming into the shop and picking
up a drive like this must be pretty big. Wish we had the same luck on
the nags or the lottery.
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