[ISN] Gartner: Consumers dissatisfied with online security

InfoSec News isn at c4i.org
Wed Dec 8 02:58:08 EST 2004

Forwarded from: Mark Bernard <mbernard at nbnet.nb.ca>

Dear Associates,

As there any surprises here? I think that we're probably all a little
concerned about online security.  But for those who aren't sure what
to think there is always the option of paying Gartner $17k to have
them tell you what you should be thinking!!

Based on research that I have conducted against the Privacy
Commissioners database of completed investigations over 67% of nearly
three-hundred investigations here in Canada have been conducted
against financial institutions. In contrast 97% of those
investigations have required residual remedies to be developed and
implemented to resolve confirmed issues. Lesson learned, do your home
work up front and avoid productivity issues, federal investigations
and wasting time/money.

Mark E. S. Bernard, CISM, CISSP, PM, 
e-mail: Mark.Bernard at TechSecure.ca 
Web: http://www.TechSecure.ca 
Phone: (506) 325-0444

Leadership Quotes by Edwin H. Friedman: "Leadership can be thought of
as a capacity to define oneself to others in a way that clarifies and
expands a vision of the future."

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----- Original Message ----- 
From: "InfoSec News" <isn at c4i.org>
To: <isn at attrition.org>
Sent: Tuesday, December 07, 2004 4:25 AM
Subject: [ISN] Gartner: Consumers dissatisfied with online security

> http://www.computerworld.com/securitytopics/security/story/0,10801,98083,00.html
> By Paul Roberts
> DECEMBER 06, 2004
> A survey conducted by Gartner Inc. shows that online consumers are
> growing frustrated with the lack of security provided by banks and
> online retailers and feel that passwords are no longer sufficient to
> secure their online transactions.
> The findings are the latest conclusions drawn from a survey of 5,000
> adult Internet users. The survey, which concluded in April, showed
> that online shoppers want retailers to offer more than just
> passwords to protect their accounts, and indicate that concerns
> about a lack of security may be hampering the growth of online
> commerce, according to Gartner analyst Avivah Litan.
> Almost 60% of the respondents said they're concerned or very
> concerned about online security. Even more important for online
> retailers: Over 80% of those surveyed said they would buy more from
> an online vendor who offered them more than just a username and
> password to protect their accounts, she said.
> "The data shows that consumers want more than passwords," said
> Litan. However, there are limits to how far consumers will go to
> secure their online activities.


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